REFUND AND RETURNS POLICY for ROYALKEYNET

Introduction
At ROYALKEYNET, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, we offer a flexible Refund and Returns Policy designed to ensure your satisfaction.

1. Returns Eligibility
We accept returns for items that are:

  • Unused and in original packaging.
  • Returned within 30 days of purchase.
  • Accompanied by the original receipt or proof of purchase.

Certain items may be excluded from this policy for health, safety, or legal reasons. These may include customized products or products marked as non-returnable.

2. Process for Returns
To return an item, please follow these steps:

  • Step 1: Contact our customer service at info@royalkeynet.net or call us at (570) 364-5645 to request a Return Authorization (RA) number.
  • Step 2: Carefully package the item, including all accessories, manuals, and original packaging.
  • Step 3: Ship the item back to the return address provided by our customer service team.

3. Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days, depending on your bank’s processing times.

  • Refunds: Full refunds are issued for returned items that meet the return conditions.
  • Partial Refunds: If the returned item is damaged, used, or missing parts, a partial refund may be issued.
  • Exchanges: If you wish to exchange an item, we will process your exchange request once the original item is returned and inspected.

4. Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong or defective items).

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide a prepaid shipping label for the return and ensure that you receive a replacement or full refund.

6. Non-Returnable Items
Certain products are not eligible for return. These items include but are not limited to:

  • Customized or personalized items.
  • Clearance or final sale items.

7. Contact Information
For further assistance or questions regarding our refund and returns policy, please contact:

ROYALKEYNET
90 Bailey Corners Rd, Canton, Pennsylvania
Phone: (570) 364-5645
Email: info@royalkeynet.net

LAST REVISED: DECEMBER 5, 2024